Terms of service

Service Terms

The online store https://pradem.eu is operated by Kacper Nieć, conducting business under the name Kacper Nieć, with its registered office at ul. Księcia Witolda 49/15, 50-202 Wrocław, NIP: 7171841566, REGON: 527125920, email address: contact@pradem.eu. These Terms of Service define the rules for using the store, placing orders, delivering goods, making payments, and the rights and obligations of both parties to the transaction.

Orders and Payment

Orders can be placed through the website 24/7. Prices listed in the store are gross prices (including VAT). The customer can choose from available payment methods (e.g., bank transfer, fast online payments). Order processing begins upon receipt of payment.

Delivery

Delivery is carried out via courier companies or parcel lockers. Delivery time depends on the selected method and destination country. Delivery costs are indicated during the order placement process.

Returns and Complaints

A consumer has the right to withdraw from the contract within 14 days, with exceptions specified in the law (e.g., personalized products). Complaints can be submitted via email to: contact@pradem.eu or by mail to: Kacper Nieć, ul. Księcia Witolda 49/15, 50-202 Wrocław. Complaints are processed within 14 calendar days.

Liability

The store is not liable for improper use of products or delays caused by the operations of courier companies. Products are intended for use in accordance with their intended purpose.

Personal Data

Customers’ personal data are processed in accordance with applicable regulations and the store’s privacy policy, the data controller of which is Kacper Nieć, conducting business under the name Kacper Nieć, with its registered office at ul. Księcia Witolda 49/15, 50-202 Wrocław, NIP: 7171841566, REGON: 527125920, email address: contact@pradem.eu.

Final Provisions

In matters not regulated, the provisions of Polish law, including the Civil Code and the Consumer Rights Act, shall apply. The store reserves the right to amend the Terms and Conditions. The current version of the Terms and Conditions is always available on the store's website.